The answers below are provided as a general guide only; in all instances event specific information may supersede any details provided here.
I'm receiving emails explaining I have an unallocated entry for a booked event, what do I need to do?
All entries must be allocated at least 14 days prior to the event. If you are allocating an event to another participant, they must have a registered Endurancelife account. To do so; log onto your account > Orders > Select the desired order number > Assign > Enter the desired email address.
I have created an online Endurancelife account and a friend has allocated a place to me, are there any further steps I need to take?
Yes. Once your place is allocated to you, you will receive an email prompting you to accept the entry. Once you have accepted the entry via email the process is complete and you are fully registered.
I'm unable to attend the event, what are my options?
The options available to you will depend on the date. The most flexible options will apply within 30 days of purchase provided the event is at least 60 days away. After that we still try to give you as much flexibility as possible, right up to the day that check-in closes (typically ten days before the event). You can view the available options for your entry by logging onto your account > Orders > Select the desired order number > Change / Cancel.
I'm unable to attend the event, can I defer my entry to the same event next year?
No, unfortunately not. All event transfers must be completed at least 30 days prior to the event. It is only possible to transfer to an event which is currently available on the website, of which the event for the following year in the same location will not be available until a month after the current year's event (approximately). Additionally, we don't always repeat events so the only thing we offer is for you to transfer to a different location.
I'm unable to attend the event, can I transfer to another event?
All event transfers must be completed at least 30 days prior to the original event. No event transfers will be possible after this date. It is only possible to transfer to an event which is currently available on the website. To do so; log onto your account > Orders > Select the desired order number > Change / Cancel > Select the desired (new) event.
It is free to transfer your entry to another location providing you are within 30 days of purchase (and at least 60 days out from the original event). Otherwise, all event location transfers are subject to a £10 admin fee.
I'm unable to attend the event, can I get a refund?
For most events you can receive a full refund (no fees or charges) should you change your mind within 30 days of booking (*1). No questions asked. To do so; log onto your account > Orders > Select the desired order number > Change / Cancel > Confirm. It’s as simple as that. (*1 for bookings made more than 90 days prior to the event).
If you are outside of this window, you can exchange your entry for a 35% voucher up until 12 days before the event. To do so; log onto your account > Orders > Select the desired order number > Change / Cancel > Exchange for 35% voucher.
The above is meant as a guide. An event's individual terms may differ from the above so please read the full information provided on an event's webpage carefully.
I'm unable to attend the event, can my friend run instead of me?
Yes, but all participant transfers must be completed at least 14 days prior to the event. If you are re-allocating an event entry to another participant, they must have a registered Endurancelife account. To do so; Log onto your account > Orders > Select the desired order number > Reassign > Enter the desired email address. All reallocated entries must accept the invitation to finalise this process.
I would like to transfer to a different distance category, can I upgrade/ downgrade?
All up/downgrades must be completed at least 12 days prior to the event. To do so; log onto your account > Orders > Select the desired order number > Change > Select your event > Select the desired distance category. Downgrades are free of charge, upgrades are charged at £12 per distance category.
I'm pregnant, what are my options?
You can transfer the entry to a friend (up until 14 days prior to event day), transfer the entry to another event location at later date (up until 30 days prior to event day) or get a full refund (up until 30 days prior to event day). The first two options can be actioned within your online account, the latter (refund) necessitates an email to us (see Contact page).
I am in the military and am being deployed, what are my options?
You can either transfer the entry to a friend (up until 14 days prior to event day) or transfer the entry to another event location at later date (up until 30 days prior to event day). These two options can be actioned within your online account. If you are within 30 days of the event and you would like transfer to another event location then you will need to drop us an email to log the request and we will manually action this (see Contact page). NB all requests of this nature must be logged more than 4 days away from the original event date.
I would like to book an event, what is the latest date I can do so?
Bookings will close on all events when the event reaches maximum capacity or 14 days before the event takes place, whichever comes first. In both instances no further bookings can be made after this time.
The event has sold out, is there a waitlist?
Yes, a waitlist is generated when an event reaches capacity. Please note all event distances must be sold out for the waitlist to be activated. To add yourself on; Log onto your account > Waitlist > Select your desired event and distance category > Accept the terms > Click "Save". You must have a card saved on your account in order to be awarded a cancellation. If a space becomes available your registered card will be charged automatically and you will receive email confirmation of your place. You will have 24 hours to cancel the booking if you cannot make it.
The answers below are provided as a general guide only; in all instances event specific information may supersede any details provided here.
Where can I find all the event details?
1). Your event webpage provides basic event information. 2). Your Event Manual (accessed via the event webpage) provides more comprehensive details of the event. 3). All event updates will appear on the event webpage.
Will I receive any further information about my event after booking?
You will receive the pre-event update the weekend before your booked event. All pre-event communications will also be posted on the Updates tab of the event website.
What mandatory kit do I need? Will this be checked?
Mandatory kit varies between events and event categories (classes). The Event Manual (accessed via your event webpage) will provide full kit details. Spot checks will be performed either on the route or at the finish and failure to carry the correct items will result in disqualification or time penalties.
Are trail shoes mandatory?
Trail running shoes are not mandatory but are highly recommended.
How will I receive my event pack (participant number, timing chip, etc.)?
We will be asking you to 'check-in' to the event about 2 weeks out. During Check-in we will ask you to confirm your preferred postal address. Once confirmed we will post your participant number (and any timing tags if applicable for your particular event). There is nothing to collect on the morning of the event prior to starting your challenge.
What nutrition do you supply?
Full information is provided in each event Participant Manual (see tab of same name on your event web page). Water Stations typically provide: water, vegan jellies (soft sweets), bananas, biscuits, crisps and citrus fruit. All supplies are vegan friendly. Once you have finished the event you will also receive a tasty organic (and vegan friendly!) Human Food bar. Click here to learn more about Human Food.
What time should I arrive on the morning of the event?
It is advisable to arrive a of minimum 20 minutes before the start of your event category (details of which can be found on the event webpage).
How many UTMB (ITRA) points is my event worth?
Please see your event webpage.
Is the event Canicross friendly, can I run with my dog?
Well behaved dogs are welcome! Attending the event and running with quiet and well behaved dogs is permitted so long as you are able to keep them on a lead and under control at all times. Running with a dog will preclude you from winners’ prizes.
Am I allowed to listen to music during the event?
(The following applies to all forms of headphone including bone conduction. It also applies to both ears!) Headphones are permitted on most sections of the route. Headphones must be removed when: a) you come across any ‘caution’ sign, b) you run across or alongside any road, or c) you see a marshal. This latter point is so that you can hear clearly any instructions given to you. Failure to remove headphones will result in time penalties. We encourage you not to wear headphones and to immerse yourself fully in the environment that you are in, as well as for safety reasons, but we also recognise that you should be able to make your own choice.
What are the minimum age requirements?
Please see your Event Manual (accessed via the event webpage). As a general rule:
10K: 16 or over / 14 or 15 if accompanied by an adult (18+) for the duration of the event.
Half Marathon: 16 or over.
Marathon or greater distance: 18 or over.
Is external support prohibited?
External food and nutrition support is permitted throughout most events. Pacing is not permitted.
The answers below are provided as a general guide only; in all instances event specific information may supersede any details provided here.
What are the cut-off times?
Cut-offs set are achievable for 99% of people entering; they are typically in place for participant safety on longer distance categories (ie Marathon and Ultra distances). Endurancelife events are not walking events. The cut-off times are detailed in your Event Manual (accessed via the event webpage). Cut-offs are implemented at multiple points around the course rather than just at the finish line. Different sections of the course will necessitate different minimum paces to complete (depending upon the difficulty level of the sections).
Is the route waymarked?
All events are fully waymarked unless stated on the event webpage or within the event manual.
.GPX files are provided for all events for those who would like to use them.
How many checkpoints are there, what distances will they be at?
The routes can be found on your event webpage. Checkpoints are denoted with a water symbol on the interactive maps; by hovering over the elevation chart the distances will appear.
How does the free fundraiser entry work?
Participants who raise over £400 for charity can have their entry fee refunded. Our free charity entry scheme requires you to initially pay for your entry. Once you have completed your event, simply login to your Endurancelife account and provide us with an online fundraising link (ie Justgiving) To do so; log onto your account > entries > Select the desired entry > Fundraisers Refund > Enter link to fundraising page.
You must provide the fundraising proof within 30 days post event, we will then then verify your fundraising total is over £400 and refund your entry fee.
Important details to note:
The fundraising page must include a) the specific Endurancelife event title and b) a link to the event webpage and c) your name (raising funds as part of a group or team effort is fine so long as your name is clearly listed on the page). These details must remain on the page ad-infinitum and can not be updated or removed at a later date.
The fundraising amount must total £400 per person, for example: if you have two participants raising money for one event, the total raised must be at least £800.
The total raised must be £400 per event, for example: if you are raising money by undertaking 4 events, the total raised must be at least £1600.
Team Entry Refunds
To qualify for a refund for a team entry (e.g. for a relay team at the Classic Quarter), a higher minimum fundraising amount is required.
For a team of two the minimum required is £600.00 and for a team of four or more members, it is £800.00. The fundraising total can be raised by any or all of the team members providing that the minimum total is reached between the team.
Team members can fundraise for different causes and the minimum totals specified above can be distributed between different charities.
Only the lead booker (the person who originally purchased the event entry) can apply for the fundraiser refund on behalf of the team. The submission is made through their Endurancelife account (as above). The entry fee can only be refunded to the lead booker's account. In the event that team members have fundraised for different charities (or have different online fundraising pages) then the lead booker must provide details of all fundraising sources in their submission.
T&Cs
Fundraising must be directly for a registered charity (UK or overseas), it can not be crowdfunding. We may share your name, photo and contact information with the charity you are fundraising for.
By refunding your entry we reserve the right to list publicly your name, fundraising total, chosen charity, photo and online fundraising page.
Please refer to the T&Cs page for full details.
